Privacy & Cookie Policy
Braithwaite Build
Last updated: 1 November 2026
At Braithwaite Build, we respect your privacy and take the protection of your personal information seriously.
This policy explains how we collect, use and protect personal information when you visit our website, contact us or enquire about our building services.
1. Who we are
Braithwaite Build is a building and home renovation business based in Winterbourne, South Gloucestershire, serving Bristol, Bath and surrounding areas.
For enquiries about this policy or your personal information, please contact:
Email: webenquiries@braithwaitebuild.co.uk
Website: www.braithwaitebuild.co.uk
2. Information we collect
When you contact us through our website, email or other communication channels, we may collect:
Your name
Your email address
Your telephone number, if provided
Your property address or project location
Details of your proposed building or renovation project
Any other information you choose to share with us
Our website hosting provider may also process technical information, such as IP addresses and website usage data.
3. How we use your information
We use personal information to:
Respond to enquiries and provide information about our services
Discuss projects, arrange appointments and prepare quotations
Plan, manage and complete agreed building work
Maintain customer and project records
Meet our legal, accounting and business obligations
Maintain the security and functionality of our website
We do not sell your personal information.
We do not use information submitted through our enquiry form to send unsolicited marketing emails.
4. Our legal basis for using your information
Under UK data protection law, we may process your personal information where necessary:
To take steps at your request before entering into a contract, such as discussing a project or preparing a quotation
To perform a contract for agreed building services
To comply with legal obligations, including accounting and tax requirements
For our legitimate business interests, such as responding to enquiries, maintaining business records and protecting our website, where those interests do not override your rights
Where consent is required, such as for certain optional website cookies, we will ask for it.
5. Sharing your information
We may share relevant information with trusted subcontractors, suppliers or professional advisers where reasonably necessary to provide our services or meet legal obligations.
We also use third-party service providers, including website hosting and email services, which may process information on our behalf.
We only share information where there is a legitimate business or legal reason to do so.
6. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Unsuccessful enquiries are normally reviewed and deleted when no longer required. Customer and project records may be retained for longer where necessary for accounting, contractual, warranty or legal purposes.
7. Keeping your information secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Our website uses HTTPS encryption to help protect information transmitted between your browser and the website.
8. Your data protection rights
Under UK data protection law, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your information in certain circumstances
Object to or restrict certain uses of your information
Request transfer of your information where applicable
Withdraw consent where processing relies on consent
To exercise your rights, contact webenquiries@braithwaitebuild.co.uk.
You can also raise a concern with the Information Commissioner's Office at www.ico.org.uk.
9. Cookies
Cookies are small files that websites may store on your device to support functionality, remember preferences or understand website usage.
Our website is built and hosted using Hostinger. Depending on the features enabled, it may use:
Essential cookies: These support necessary website functions, security and operation.
Analytics cookies: If enabled, these help us understand how visitors use the website so we can improve it.
Marketing cookies: If enabled, these may be used by advertising or social media services to measure or personalise marketing.
Where consent is legally required, non-essential cookies will only be used in accordance with your choices.
You can manage cookies through any consent controls provided on the website and through your browser settings.
10. Links to other websites
Our website may contain links to third-party websites, including Facebook and Instagram.
We are not responsible for the privacy practices of those external websites. We recommend reviewing their individual privacy policies.
11. Changes to this policy
We may update this policy to reflect changes to our website, services or legal obligations.
The latest version will be published on this page, together with its updated date.